Enabling Remote Access

To pass control of your computer to Hugh you must first find the little blue man on the bottom right hand corner of your screen. He is the icon for Windows Messenger. In this picture he is between the green blob with the white tick (which is the icon for Skype) and the number 237. Put your mouse pointer on top of him and click once.

This box will appear. Left click once with your Mouse on Open.

You can tell from this box which of your contacts are available. Here AC, Derek, Gavin and Robert are offline (the figures appear red and it says they are offline). Hugh, Jane and Robin are all online, but Jane is away from her computer and Robin is busy. Put your Mouse pointer on Hugh's name and give a single click with your left mouse.

This is how you first communicate with any of your contacts

Next you will click where it says 'start Remote Assistance' to the right of our conversation

Now click on 'Yes' in the new, Remote Assistance, box

This will appear

Then this. Click on Yes in the new smaller box to the right

Hugh now has control of my computer. If I want to talk to him at the same time we can do so with Skype.

Once he has solved your problem he will hand back control.

All that remains for you to do is click OK in the small box.