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Condor - Case Study Innocent Skin
Innocent Skin is a busy beauty salon based in Welwyn Garden City. Customer Management is very important to the company, which relies not only on the quality of its beauty services but also on the relationships it has with its clients. It was clear to the Managing Director Roger Woodward that the system he had for dealing with his customers was time consuming, unintuitive and did not provide adequate data security. Roger was using a web-based application which did not have enough functionality and did not allow for working offline.
Requirements of the System
A straightforward, simple to use appointments and diary system. Ability to use the system and access data from multiple locations including home-office and multiple clinics.
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Functions and Characteristics
- Details for customers
- Customer name, contact details, client history
- Schedule Appointments
- Customer photographs, primarily useful for before and after photographic records
- Customisable reporting and views
- Management view of customer appointments and details
- Schedule view to show today’s appointments
- Filterable and searchable customer view
- Customer history including notes and photos
- Ability to automate and send SMS messages to customers
- Ability to view customer and appointment information on mobile devices
- Work offline
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The Computer Conquest Solution
Computer ConQuest’s
Condor solution is a powerful, windows based, customer relations management application which maintains customer records. Built using
Computer ConQuest’s
Hawk engine, data from MS Outlook and other applications was integrated into the new system. Employees can access Condor from anywhere, allowing them to be up to date at all times and check or alter client records, details, or appointments whether they are online or not. Capability to upload pictures, invoices or treatment before/after shots, leads to comprehensive client records.
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Benefits of the new Condor system
- Increased functionality
- Familiar windows style application
- Ease of communication: customers even receive sms text messages reminding them of appointments sent by the system automatically
- Links with other applications (e.g. MS Outlook, Quickbooks) which Roger and his employees were already using
- Customer relations greatly improved
- Employees can see detailed individual records while talking to the client
- ‘Before’ and ‘After’ photos immediately available
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Conclusion
Using Computer ConQuest’s powerful
Hawk architecture, our
Condor software focuses on the client’s needs. It has produced a custom system for Innocent Skin and its staff.
Employees are reaping the benefits of a more functional windows application improving customer services vital to the business. Roger and his colleagues have access to their customer details on and offline whether they are at work or at home. They are more on top of customer requirements, appointments and schedules and are able to maintain an offline presence. Their data is safely backed up and they can still work even if their internet connection goes down.
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"I am really happy with my new system. It is extremely affordable, straight forward to use
and allows me closer relationships with my clients
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Roger Woodward, MD Innocent Skin
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For more information on Condor please click
here |
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Computer ConQuest
:
Software Solutions
:
CCQ Software :
Condor
: Condor Case Study
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